Privacy Policy
Last Updated: 30 July 2026
Prism IT Solutions Pvt Ltd (“Prism IT Solutions”, “Prism”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information shared by you through our website, enquiry forms and other communication channels.
This Privacy Policy explains how we collect, use, store, share and protect your personal information.
- Information We Collect
When you visit our website, submit an enquiry form, communicate with us or use our services, we may collect the following information:
- Full name
- Email address
- Mobile or telephone number
- Company or organisation name
- City, location or business address, where provided
- Details entered in the message or query box
- Information about the products or services in which you are interested
- Communication preferences and consent records
- Website usage information such as IP address, browser type, device information, cookies and pages visited
- Any other information voluntarily provided by you
Please do not submit confidential financial information, passwords, banking credentials or other sensitive information through the general enquiry form.
- How We Collect Information
We may collect your information through:
- Website enquiry and contact forms
- Requests for quotations, demonstrations or support
- Email, telephone, SMS, WhatsApp, RCS or other communications
- Webinars, events, campaigns and customer registrations
- Cookies and website analytics tools
- Existing business or customer relationships
- Authorised business partners and service providers, where legally permitted
- How We Use Your Information
We may use your information to:
- Respond to your enquiry or request
- Contact you regarding our products, services or solutions
- Provide quotations, demonstrations, consultations and customer support
- Process orders, subscriptions, renewals and service requests
- Send transactional and service-related communications
- Send promotional information, offers, product updates, webinar invitations and business communications where you have provided consent or where otherwise permitted by law
- Improve our website, services and customer experience
- Maintain internal business records
- Detect misuse, fraud or security risks
- Meet legal, regulatory, contractual and compliance requirements
Communications may be sent through email, telephone, SMS, WhatsApp, RCS or other permitted channels based on your consent and communication preferences.
- Consent for Communications
When you select the consent checkbox on our website, you authorise Prism IT Solutions Pvt Ltd and its authorised communication service providers to contact you through SMS, WhatsApp, RCS, email or telephone regarding:
- Your enquiry or service request
- Product information and demonstrations
- Quotations and proposals
- Service reminders and renewals
- Customer support
- Webinars, events and training programmes
- Offers and promotional communications
Providing marketing consent is voluntary. You may withdraw your consent at any time using the opt-out method stated in the communication or by contacting us.
Withdrawal of marketing consent will not affect communications that are necessary to complete an existing transaction, provide a contracted service, respond to your request or comply with legal requirements.
- Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with:
- Our employees and authorised representatives
- Group companies or affiliated business entities
- Technology, cloud-hosting, CRM, analytics and website service providers
- SMS, email, WhatsApp, RCS and telecommunications service providers
- Payment, accounting and professional service providers
- Product principals, implementation partners or authorised vendors where necessary to fulfil your request
- Government authorities, regulators or law-enforcement agencies where required by law
Such information will be shared only for legitimate business purposes and, where appropriate, subject to confidentiality and data-protection obligations.
- Storage and Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to enquiries
- Provide requested products or services
- Maintain customer and business records
- Meet contractual, accounting, taxation and legal obligations
- Resolve disputes and enforce agreements
- Maintain records of communication consent and withdrawal
When personal information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable legal and operational requirements.
- Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
- Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable website functionality
- Understand website traffic and visitor behaviour
- Remember user preferences
- Measure campaign performance
- Improve website content and user experience
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
- Your Rights and Choices
Subject to applicable law, you may request:
- Information about the personal data held by us
- Correction or updating of inaccurate information
- Deletion of information that is no longer required
- Withdrawal of communication consent
- Opt-out from promotional communications
- Redressal of a concern relating to the use of your personal information
We may need to verify your identity before processing certain requests.
To stop promotional messages, you may use the unsubscribe or opt-out option provided in the communication or contact us using the details below.
- Third-Party Websites
Our website may contain links to third-party websites, platforms or applications. We are not responsible for the privacy practices, security or content of those third-party services. You should review their respective privacy policies before providing personal information.
- Children’s Privacy
Our website and services are primarily intended for businesses and persons legally capable of entering into business transactions. We do not knowingly seek to collect personal information from children through our general enquiry form.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically due to changes in our services, business practices, technologies or legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date.
- Contact and Grievance Redressal
For privacy-related questions, correction requests, consent withdrawal or grievances, please contact:
Prism IT Solutions Pvt Ltd
First Floor, Demech House
814, Law College Road
Pune – 411004, Maharashtra, India
Email: enquiry@prismit.com
Telephone: +91 724 724 3340
Please mention “Privacy Request” in the subject line of your email.